FAQ
Q: Where are the products shipped from, and are there any charges?
A: Our products are shipped from American, Canada and other cities warehouse, transportation within the US & CA is free of charge.
Q: What is the warranty period for the products?
A: Our products come with a one-year warranty.
Q: Are your products waterproof?
A: All our products have an IP66 dust and water resistance rating. However, we recommend not exposing the electric vehicle charger to heavy rain, as it may significantly shorten its lifespan.
Q: Can I return the product if it is not suitable after receiving it?
A: We offer 30-day no reason returen policy. You can return our products within 30 days for a refund. However, the product should be in normal usage and without affecting functions, product appearance and package need to be intact.
Q: Shipping days after purchase?
A:Normal within 3 business days for in-stocks can be sent out for you, US & CA warehouse hair products can be delivered within 3-15 working days.
Q: Is shipping free?
A:Normally Morec offer a free shipping policy for the vast majority of products sold on morec-evse.com for US and CA orders.
Q: What are the requirements for installing an EV charger at home?
A:Each of our products is equipped with detailed manuals in different national languages, with detailed installation steps, if you encounter any problems during the installation process, you can contact our customer service!
Q: Can you provide any certifications or test reports for the EV charger to ensure its quality and safety?
A:Yes, our products are ETL\TUV\CE\FCC\ENERGY START certified, which can fully ensure your safety during the use of goods.
Q: Is this EV charger compatible with my electric vehicle?
A:Yes, our EV charger is compatible with a wide range of electric vehicle. For more details, please contact our customer service for consultation.
Q: Does this charger come with a warranty?
A:Yes, our electric car charger comes with a one year warranty to ensure your satisfaction and support in the event of any manufacturing defects or problems, and some items are supported with free returns for no reason.
Q: Does it have protection against overcharging, overheating, or short circuits?
A:Our EV Charger has multiple safety protections, including overcurrent protection, overvoltage protection, and temperature protection.